Frequently Asked Questions

The weight management experts at Jenny Craig® have partnered with GNC's Total Lean® brand to offer a comprehensive, effective approach to weight loss backed by the science of Jenny Craig through nutritionally balanced meals, personal support and an easy-to-follow plan that makes weight loss easy and delicious.

Included with every biweekly shipment:

• 14 Recharge bars
• 14 Breakfast
• 28 Entrees
• 14 Snacks & Desserts

Not online at this time. You can visit a GNC location/store front to purchase GNC Total Lean products.

• Shipping is FREE for all 2-week auto-ship plan orders shipped within the Contiguous U.S. 2-week plan orders include frozen and non-frozen food items. Your order will be delivered in one shipment.
• The processing and delivery time frame will take up to 1 to 5 business days from when the order is placed. However, this time frame may take up to 10 business days if the carrier experiences any delays.
• We are unable to ship outside of the Contiguous U.S. Locations outside the Contiguous U.S. include AK, HI, Puerto Rico, APO and PO Boxes, military addresses, other U.S. territories and possessions and Canada.

• Non-Frozen and Frozen foods are non-refundable once the order begins to be fulfilled.
• Please note: Changes to your menu must be made by the 6pm ET cut off, the day before your order is to be fulfilled at our warehouse. Any changes made after this deadline will be applied to the following order.
• Orders that have entered fulfillment cannot be delayed or cancelled. You will be responsible for all charges.

• Non-Frozen and Frozen foods are non-refundable once the order begins to be fulfilled. Returns are not accepted at any GNC location/store front.

• Choosing Auto-Ship means your plan will be shipped to your door every 2 weeks!
• Stay on track with automatic shipping and billing where you can save up to half off of the retail value!
• Get reminders when your order is about to process!
• Delay, update or cancel your order anytime!
• Free shipping on 2-week order! * (Contiguous U.S.)

• Not at this time.

The Total Lean Program accepts PayPal™, Apple Pay, Google Pay, Venmo, Visa, MasterCard, Discover, American Express credit card payments. We do not accept payment via Electronic Benefit Transfer. We are also unable to accept paper checks.

The funds for your order will be authorized and placed on hold on the auto-ship fulfilment date. Your method of payment is charged, and funds will be collected when your order is assigned a tracking number for shipping.

To change your password:

1. Log into your account and Select MY PROFILE.
2. Click UPDATE MY GENERAL INFORMATION.
3. Select CHANGE PASSWORD.
4. Requirements will display as you enter your new password.
5. Select SAVE CHANGES at the bottom of your MY PROFILE.

Forgot your password and need to reset it:

1. Visit https://www.totalleanprogram.com/login.
2. Select FORGOT PASSWORD.
3. Enter your email address and select SEND.
4. Find your Password Reset email and select the Reset Password link.
5. Enter a new password and select Reset Password to save.
6. You will automatically be logged in to your account.

Consumer with an account with GNC Total Lean® by Jenny Craig Program®.
Step 1: Click here Unsubscribe OR Log into My Account
Step 2: In My Profile, Select “Change My Account and Contact Preferences”
Step 3: Email Preferences, update email preferences accordingly

If you opt-out of promotional or newsletter emails from the Total Lean Program, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to your account with us that are necessary to our relationship with you.

Please be aware, at times customers may receive Total Lean Program offers, which are NOT Total Lean Program. This happens when an individual, at some point while browsing on the web, may opt to receive emails on a third party’s website to get information on diet or wellness.

Unsubscribing takes 7 to 10 business days for the cycle to run through and update.

Consumer without an account with GNC Total Lean® by Jenny Craig Program®
If you are receiving unwanted emails and you do not have an account with Total Lean Program, see one of the following suggestions to remove emails:
Click unsubscribe at the bottom of the email you are receiving
Delete the email from your mailbox
Unsubscribing takes 7 to 10 business days for the cycle to run through and update.
UNSUBSCRIBE FROM PHYSICAL MAIL
Step 1: Log into My Account
Step 2: In My Profile, Select Change My Account and Contact Preferences
Step 3: After entering the Contact Preferences section, select the check box to opt out of direct mailers
OPT OUT OF PHONE CALLS
Step 1: Log into My Account
Step 2: In My Profile, Select Change My Account and Contact Preferences
Step 3: Call Preferences, update call preferences accordingly
OPT OUT OF TEXT MESSAGES
Step 1: Type STOP to the Text Message
Step 2: Please check out our Privacy Policy page for more information.

Editing your order online is easy! Follow the steps below to ensure you receive the items you most enjoy!

1. After logging in to your account, click on the orange EDIT NEXT ORDER button.
   • Review your order details: order fulfillment date and pricing, shipping and payment information, and if you have any discontinued or low inventory menu items.
   • Retired items: You will not see these listed as part of your menu selection when editing.
   • Low inventory: You will not be able to add any additional items that are low inventory. If you choose to keep these on your menu, they may be substituted.
2. Click on one of the Edit buttons for a specific meal occasion to start your changes.
   • A message will display letting you know how many menu items you need to add or remove. Your order will not save if the order does not contain the correct number of food items for each meal occasion.
   • If you choose to not make any changes, you will receive the same items in your last order unless there are substitutions due to retired or low inventory items.
3. Click on SAVE & REVIEW to finalize your changes
   • After saving, you will once again see the details of your upcoming order. Double check this page to ensure that changes to your menu were saved and all of the information associated with your order is correct.
   • *Keep an eye out for the email, “Time Is Running Out To Make Changes to Your Order,” two days prior to your auto-ship date.
   • Please note: Changes to your menu must be made by the 6pm ET cut off, the day before your order is fulfilled at our warehouse. Any changes made after this deadline will be applied to your next scheduled order. Orders that have entered fulfillment cannot be edited, delayed or cancelled. You will be responsible for all charges.

Follow the steps below if you need to update your next order’s fulfillment date.

1. After logging in to your account, click on DELAY/RESUME MY ORDER or MOVE NEXT SHIPMENT UP.
2. Select your new fulfillment date from the calendar.

If you are delaying your order:

1. Under the PLEASE NOTE section you will be given a timeframe for when you can delay.
2. When opening up the calendar to delay, you may only be given a few dates to choose from in order to stay within your timeframe.
3. If you have exceeded the amount of allowable delay days, you will receive a message to call our Customer Care Department.
4. You will receive an email confirmation after this change. Please make sure that your new fulfillment date is correct.
5. *Keep an eye out for the email, “Time Is Running Out To Make Changes to Your Order,” 1 day prior to your next auto-ship date. This email is a reminder to make any menu/date changes to your next order.
   Please note: Delaying your order will not cancel an order. You have until the 6pm ET cut off, the day before your order’s fulfillment date to make changes to the date or the menu. Orders that have entered fulfillment, cannot be delayed or cancelled. You will be responsible for all charges.

You will receive an email confirmation when your order ships, with your order number and a link to track your order. You can also log into My Account to see your order and tracking information.